Japanese Customer Support Staff
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Verified by it's Owner
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New
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Description
We are hiring! We are looking for a Japanese Customer Support Staff to join our Sri Lanka team at our office located in Port City, Colombo. This role focuses on providing support to customers via chat and email only—no phone calls involved.
Key Responsibilities:
Provide customer support in Japanese via chat and email.
Respond to customer inquiries promptly and professionally.
Troubleshoot and resolve customer issues effectively.
Maintain accurate records of customer interactions.
Collaborate with team members to ensure customer satisfaction.
Adhere to company policies and procedures.
Description
Description
Requirements
Requirements
- Japanese Language Proficiency: JLPT N3 or above.
- Basic English knowledge (reading and writing).
- Good computer literacy (Google Sheets, email, and other basic systems).
- Strong written communication skills in Japanese.
- Ability to work independently and manage tasks efficiently.
- Willingness to face an online entrance exam.
- Strong attention to detail and problem-solving skills.